Patient Guide

By Cash or Credit Card

Note: We are a panel for most insurance and TPA providers. The listed insurers and TPAs represent only a portion of our full panel. For confirmation, please check with your insurance or TPA provider, or contact the Customer Service Department at any of our facilities.

Once your Consultant has deemed you fit for discharge, it typically takes around two hours (on average) to prepare your bill.
The ward staff will arrange your discharge documents, payment details, and medication.
Once the bill is ready, please present the discharge documents and proof of payment at the nurse station.
For credit card payments, we accept VISA and Mastercard. The Maybank EzyPay and HSBC Easy Payment Plan are available at selected hospitals.
You will be provided with a Discharge Notification document, investigation reports, prescriptions, and medications as per your treatment.
If you require a medical certificate (MC), please inform your consultant.
Once billing is complete, please vacate the room promptly out of consideration for other patients.

Insurance Coverage

This method of payment may take up to four hours to process.
If you wish to leave the hospital earlier, you must leave a security deposit equivalent to the outstanding bill at the billing department. This deposit will be refunded upon approval from your insurance provider.
If your insurance company declines approval, you are required to settle the bill via cash or credit card.
If the approved amount is less than the final bill, you must pay the balance.
The original copies of investigation reports will be sent to your insurance provider. You will receive copies of these reports and your Discharge Summary.

If your room stay extends past 12:00 PM on the day of discharge, an additional room charge will be applied.